Shipping & Returns Policy

At Regen EV Charging Install, we are committed to providing you with a seamless and reliable experience. This policy outlines our shipping and returns procedures for products purchased through our online shop.

Shipping Policy

• Shipping Costs: We offer a flat rate shipping fee of $20 + GST Australia-wide for all product orders made via our online shop.
• Handling Time: We aim to process and dispatch your order promptly. Please allow a minimum of 0 working days and a maximum of 3 working days for handling, from the time your order is placed (Monday to Friday).
• Transit Time: Once your order has been dispatched, please allow a minimum of 1 working day and a maximum of 3 working days for delivery, depending on your location within Australia. This applies to orders placed Monday to Friday.

Returns Policy

• Defective Products Only: We accept returns exclusively for products confirmed to be defective.
• Procedure for Defective Products: If you believe you have received a defective product, please follow these steps:
  • Contact our support staff immediately. You can find our contact details on the “Contact Us” page of our website: https://regenevcharginginstall.com.au/
  • Our support team will guide you through the process and help organise a replacement at no additional cost to you.
  • We will require evidence of the defect, such as photos or videos, to assist with the assessment.

We strive to ensure your satisfaction with every purchase. If you have any questions or concerns regarding our shipping or returns policy, please don’t hesitate to contact our support team.